About Us...

 

...wait, it’s actually all about you!

Before we start talking about ourselves, we want to remind you that our service is all about you. We’re here to solve your problems and to ensure you get the successful result you want on time, on budget, and with a happy tenant to boot.

 

What to expect from Setting Up Shop

 

We won’t waste your time because we’ll get straight to the nitty gritty of any issues and into problem-solving mode. We’ll simplify the process to reduce the stress for you (and your tenant).

We’re expert communicators who can tick all the boxes and think outside the box while attending to all the complexities of your tenancy coordination project.

 

We’ve delivered tenancies in properties managed by every major landlord in Australia

We’ve delivered tenancies in properties managed by every major landlord in Australia

We’ve successfully set up shop for diverse retailers from Freedom and Hungry Jacks to Spotlight and Stefan, managing tenancy delivery for many of Australia’s largest shopping centres.

We’ve successfully set up shop with diverse retailers from Freedom and Hungry Jacks to Spotlight and Stefan, managing tenancy delivery for many of Australia’s largest shopping centres.

 
 

Our team has managed diverse projects across Australia

Our team has managed diverse projects across Australia

including managing the build of more than 120 Bank of Queensland branches and numerous retail stores in shopping centres across Australia (most recently in Brisbane and Melbourne).

including managing the build of more than 120 Bank of Queensland branches and numerous retail stores in shopping centres across Australia (most recently in Brisbane and Melbourne).

And while we can do it all, we specialise in mixed-use precincts and shopping centres

And while we can do it all, we specialise in mixed-use precincts and shopping centres

For the past 3 years, we’ve been delivering retail in both mixed-use residential and commercial buildings, helping to grow the vibrant King Street shopping and dining precinct in Brisbane.

For the past 3 years, we’ve been delivering retail in both mixed-use residential and commercial buildings, helping to grow the vibrant King Street shopping and dining precinct in Brisbane.

 
Image

Key Staff

 

Karyn O'Brien
Founder & Project Director

Karyn has decades of experience in tenancy coordination and project management. She’s an expert strategist who has developed her own systems to de-risk the tenancy delivery process and monitor progress across all project stages, from briefing and design through to opening day. She believes communication is key to a smooth job, and speaks builder/tradie, contracts/legal, design/fitout and more.

Karyn has gained a wealth of knowledge working in retail fitout and operational management, including specialist knowledge of retail tenancy coordination, retail fitout, base build/lessor works, project programming, tender processes and stakeholder engagement. Karyn believes in going well beyond the standard checklist approach to tenancy coordination. She ensures her team keeps on top of even the most minute details, identifying issues long before they arise.


Alison McKay
Project Manager / Expert in Retail Fitout

Alison has extensive experience in project management and specialises in providing tailored retail fitout services for small businesses. She knows how to streamline the entire design and fitout process for new retail outlets to keep projects running smoothly and to time and budget constraints.

Alison knows that a stable and thriving tenant makes for a happy landlord; she stays on top of even the smallest of details to ensure she helps create stores that function perfectly without modification for many years to come. Alison is skilled in retail tenancy coordination across diverse projects, most recently working for the landlord of King Street, Brisbane Showgrounds, and on the Sunshine Plaza redevelopment.


Karyn O'Brien
Founder & Project Director

Karyn has decades of experience in tenancy coordination and project management. She’s an expert strategist who has developed her own systems to de-risk the tenancy delivery process and monitor progress across all project stages, from briefing and design through to opening day. She believes communication is key to a smooth job, and speaks builder/tradie, contracts/legal, design/fitout and more.

Karyn has gained a wealth of knowledge working in retail fitout and operational management, including specialist knowledge of retail tenancy coordination, retail fitout, base build/lessor works, project programming, tender processes and stakeholder engagement. Karyn believes in going well beyond the standard checklist approach to tenancy coordination. She ensures her team keeps on top of even the most minute details, identifying issues long before they arise.


Alison McKay
Project Manager

Alison has extensive experience in project management and specialises in providing tailored retail fitout services for small businesses. She knows how to streamline the entire design and fitout process for new retail outlets to keep projects running smoothly and to time and budget constraints.

Alison knows that a stable and thriving tenant makes for a happy landlord; she stays on top of even the smallest of details to ensure she helps create stores that function perfectly without modification for many years to come. Alison is skilled in retail tenancy coordination across diverse projects, most recently working for the landlord of King Street, Brisbane Showgrounds, and on the Sunshine Plaza redevelopment.


Clare Cartwright
Project Manager / Expert in Retail Fitout

Clare has decades of experience in tenancy coordination in large-scale shopping centre environments. With her background in project management on both the builder and client sides of retail fitout, she brings a deep knowledge of compliance, council and food-safety regulations, guiding all her fitouts to technical perfection. Clare is an expert at identifying the limitations of each site and its design plan and quickly creating strategies to address these challenges.

Clare’s ability to build rapport with everyone from the landlord and centre management to the tenant and subcontractors means she keeps in close communication with all stakeholders. This ensures that her projects run smoothly across all stages, from negotiating changes to baseworks, getting pricing approvals or instructing works.

Here’s a little of the know-how we’ve gained from decades of helping others set up shop:

 
  • We know that tenants come in all shapes and sizes.

    Setting Up Shop’s delivery process responds to their varying requirements while minimising landlord risk.

  • We know our clients do not like surprises.

    We see risks and delays coming well ahead of time and help our clients and all parties find a solution long before the problem has arrived.

  • We know the additional compliance issues that can arise.

    (e.g. when fitting out a tenancy on a street rather than in a centre). We build relationships with council and other authorities and suppliers so that we can help tenants work through these concerns smoothly.

  • We know with development it’s important to plan the right way from the start.

    We program your project with a realistic lens and work to de-risk the tenancy delivery process, monitoring progress at every milestone.

  • We know that mixed-use spaces are fundamentally different to standard shopping-centre environments.

    We use a modified, tailored approach to ensure success in the face of the unique challenges of opening a store in a mixed-use building.

  • We know that with redevelopment, managing stakeholders in an operating shopping centre is a high priority.

    We look after the communication with everyone involved, head off issues before they arise, and work closely with centre management.